Customer Support

Customer Support

Manufacturing Customer Support

Our Manufacturing Customer Service Representatives will be your point of contact for all your manufacturing support. The highly trained professionals will quickly respond to your questions and provide accurate information about your orders.

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Processing Customer Support

Our Processing Customer Support Team delivers high quality, personalized service. Trained, knowledgeable staff members answer the phone promptly, and we respond quickly to customer questions over any medium. We also have dedicated field representatives who meet regularly with customers to discuss projects in person.

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Learn More About:

Lot Minimum Pricing
To serve our customers more cost-efficiently, we’ve established a lot minimum for processing smaller orders. We recognize the impact of lot minimums on multi-process jobs. That’s why we’ve implemented a policy where we waive the lot minimums associated with each job following the top three lot minimums.

Lead Times
We take great pride in delivering quality finishes on time, with shorter lead times, and at lower costs than anyone else – all while providing exceptional customer service.

We have created a tier structure, with 3 tier levels, based on each customer’s quarterly sales and volume. The tier level you are assigned will determine your pricing and lead time. We review the tiers quarterly to determine if a customer should move up or down in the structure. 

To download a PDF of our Tier 1 Lead Times ($60k+ per quarter), click here.
To download a PDF of our Tier 2 Lead Times ($20k+ per quarter), click here.
To download a PDF of our Tier 3 Lead Times ($7500+ per quarter), click here.

Lead times are an estimate and may be extended based on current capacity, quantity of parts, or complexity of processing.

If you have any questions regarding our Lead Times policy or the current lead times, please contact our Accounts Manager.

Expediting
We understand that our customers often require even greater lead time reduction for rush projects. We encourage you to speak to us about priority projects which require shorter lead times. Often, we can reduce lead times by as much as 1/3 for expedited projects.

Part Size Capability
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Become a Part of the Mayday Team!

Become a Part of the Mayday Team!

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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